Shipping and return policies for Hellfire Machina
- Shipping Info
All orders will be packed and dispatched within 24 hours of the receipt of the order.
UK: 1 - 4 days
Europe: 4 - 7 days
Rest of World: 7 - 21 Days
All UK orders are sent 1st class Royal Mail.
Due to customs and postal delays beyond our control please allow up to 28 days for delivery before contacting us for lost packages.
- Return Policy
We do not accept returns of download products, but offer a returns policy on all physical items.
We hope that you are completely happy with your purchase when you receive it. However, if for any reason you are not satisfied you can return it to us, in perfect condition within 14 days of the date you received the item. We will then issue a full refund for the price you paid for the item (but not the postage and packaging).
Goods returned must be as "new" with no damage.
All returns must be accompanied by original invoice / receipt and a written explanation of why you are returning the goods.
Orders can be cancelled at anytime before dispatch and a full refund given.
Refunds will be given in the same form of payment you originally used to make the purchase within 14 days of us receiving your return.
We cannot take responsibility for damages incurred in transit such as broken records. If you experience this please contact us and we will try our best and resolve the issue.